Introduction

GenCrafter ("we", "our", "us") respects your privacy and is committed to ensuring the protection of your personal data. This Privacy Policy explains how we collect, process, use, store, and share your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By using our website and services, you agree to the terms outlined in this policy.

Data Controller

For the purpose of the GDPR, GenCrafter is the data controller. If you have any questions about this Privacy Policy or your data, you can contact us at:

• Email: hello@gencrafter.io
• Phone: +971 561507757
• Address: Bangalore, Karnataka 560103, India

Information We Collect

We collect the following categories of personal data:

• Personal Identification Information: Name, email address, phone number, company name, job title, and billing information.
• Usage Data: IP addresses, browser types, device information, and details of how you interact with our website (e.g., pages viewed, time spent on the site).
• Transaction Data: Details of the services you purchase, payment information, and order history.
• Cookies and Similar Technologies: We use cookies and similar technologies to track your preferences and activities on our website.
• Third-Party Data: Data provided by third-party partners, such as social media platforms or data processors who assist us in providing services.

Lawful Basis for Processing Your Data

We process your personal data based on the following lawful bases under the GDPR:

• Consent: We process your data based on your explicit consent, such as when you register or sign up for our newsletter.
• Contractual Necessity: We process your data to perform the contract we have with you, including providing you with requested services and products.
• Legitimate Interests: We process data based on our legitimate interests, such as improving our services and offering tailored customer support, provided that these interests do not override your rights and freedoms.
• Legal Obligation: We may process your personal data if required to comply with legal obligations or regulatory requirements.

How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To fulfill requests, process transactions, and deliver products or services you have requested.
• To Improve Our Services: To enhance our website and services based on user feedback and data analytics.
• Communication: To send you important notifications regarding our services, product updates, and security alerts.
• Customer Support: To provide technical assistance, handle inquiries, and resolve issues related to our services.
• Legal and Compliance Purposes: To comply with legal obligations, enforce our terms of service, and protect our rights.

Your Data Protection Rights under GDPR

Under the GDPR, you have the following rights regarding your personal data:

• Right to Access: You can request access to the personal data we hold about you, including a copy of that data.
• Right to Rectification: You have the right to request corrections to any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to be Forgotten): You may request the deletion of your personal data, provided that the data is no longer necessary for the purposes for which it was collected or processed.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions, such as when you contest the accuracy of the data.
• Right to Object: You may object to the processing of your personal data based on our legitimate interests or for direct marketing purposes.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format, and transfer it to another data controller.
• Right to Withdraw Consent: If we are processing your data based on consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at the details provided in the "Data Controller" section.

How We Protect Your Information

We use a variety of security measures to ensure the protection of your personal data:

• Encryption: We use encryption to protect personal data during transmission (via SSL) and at rest on our servers.
• Access Control: Only authorized personnel have access to your personal data, and they are required to keep it confidential.
• Data Minimization: We ensure that only the necessary amount of personal data is collected and processed for the intended purposes.
• Regular Security Audits: We conduct periodic audits to assess our security measures and identify potential vulnerabilities.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience. These tools help us remember your preferences, personalize your interactions, and analyze user behavior. You have the option to manage your cookie preferences through your browser settings.

• Types of Cookies We Use:
  • Essential cookies necessary for the operation of the website.
  • Performance cookies to track website usage and improve functionality.
  • Marketing cookies to display relevant ads based on your interests.
• Managing Cookies: You can manage your cookie preferences through your browser settings. However, please note that blocking certain cookies may affect the functionality of the website.

Data Retention

We retain your personal data for no longer than necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. Once the data is no longer needed, we will securely delete or anonymize it.

Sharing Your Information

We may share your personal data with third parties only in the following situations:

• Service Providers: We may share your data with trusted service providers who assist us with hosting, payment processing, email services, and marketing analytics.
• Legal Requirements: We may disclose your personal data if required by law, such as to comply with a court order, government request, or to protect our legal rights.
• Business Transfers: If GenCrafter undergoes a merger, acquisition, or asset sale, your data may be transferred as part of the transaction, subject to the terms of this Privacy Policy.

International Data Transfers

As a global organization, we may transfer your personal data to countries outside of your country of residence, including to the United States or other jurisdictions that may not have the same level of data protection laws as your country. We ensure that adequate safeguards are in place, such as standard contractual clauses or other GDPR-compliant mechanisms, to protect your data during these transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we protect your personal data.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights under the GDPR, please contact us at:

• Email: hello@gencrafter.io
• Phone: +971 561507757
• Address: Bangalore, Karnataka 560103, India